This is the Privacy Policy of TenantHero B.V. (i.o) (hereinafter referred to as “TenantHero,” “we,” “us” or “our”), a company having its address at Nieuwe Achtergracht 164, 1018 WV Amsterdam. Our Privacy Policy explains how we collect, use, share and protect information in relation to our website (the “Service”). We collect this information when you visit our website with your computer, tablet, phone or smartwatch (“Computer”). We process personal data in a manner that is in accordance with the General Data Protection Regulation (the “GDPR”), the GDPR-based legislation and the other current privacy legislation.


Our Privacy Policy applies to all visitors, users, and others who access the Service (“Users”). By using our Service, you understand and agree that “TenantHero” is providing a platform for you to upload content, including contracts, including photos, comments and other materials (“User Content”) to the Service and to share User Content publicly. This means that other Users (as defined below) may search for, see, use, download or share any of your User Content that you make publicly available through the Service, consistent with the terms and conditions of this Privacy Policy and our Terms of Use.


What kinds of information do we collect?

Information you provide

We collect the following information you provide us with directly:

  • Your full name and e-mail address when you upload a contract through TenantHero;
  • User Content (e.g., photos, comments, uploaded contracts, and other materials) that you post to the Service;
  • Communications between you and TenantHero (e.g., we may send you Service-related emails);
  • The information provided and included in the rental contracts that the users upload is received. However, TenantHero anonymizes contracts prior to analyzing, therefore personal information that can tie the user to the contract is not collected or retained by TenantHero.


Log file information

We collect information that your browser sends whenever you visit our Service. This log file information may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.



Metadata is usually technical data that is associated with User Content. For instance, metadata can describe how, when and by whom a piece of User Content was collected and how that content is formatted. Users can add or may have metadata added to their User Content including a hashtag (e.g. to mark keywords when you post a photo), geotag (e.g. to mark your location to a photo), comments or other data. This makes your User Content more searchable by others and more interactive.


Purposes of processing data

By using our Service, you leave certain information with us, for example by uploading a contract. This may include data such as name, e-mail address, place of residence, and payment details. TenantHero collects and processes this data to make our services accessible. We also collect information about your Computer (such as IP address, browser type and operating system) so that we can improve our services. The personal data will not be provided to third parties unless we are obliged to do so on the basis of legislation and regulations.


Legal basis for processing data

There are several bases on which TenantHero can process personal data. These are: the execution of an agreement, the legitimate interest, based on a legal obligation or on the basis of your permission. We process your personal data to the extent necessary to achieve the purpose for which we collect the personal data.


How do we use this information?

We use all the information we have to help us provide and support our Services. Here is how:

  1. to provide contract analysis services, and direct you to “next steps” serivce providers based on your location
  2. provide, improve, test, and monitor the effectiveness of our Service;
  3. To help you efficiently access your information after you sign in;
  4. monitor metrics such as total number of visitors, traffic, and demographic patterns;
  5. diagnose or fix technology problems;
  6. develop and test new products and features;



We may use your information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.


How is this information shared?

We will not rent or sell your information to third parties outside TenantHero


Change of control

If we sell or otherwise transfer part or the whole of TenantHero or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information such as name and email address, User Content and any other information collected through the Service may be among the items sold or transferred. You will continue to own your User Content. The buyer or transferee will have to honor the commitments we have made in this Privacy Policy.


Legal requests and preventing harm

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.


Safety and security

TenantHero has taken appropriate technical and organizational measures by using the latest technologies to protect your information against loss or unlawful processing. We use safeguards to help keep the information collected through the Service secure. However, TenantHero cannot ensure the security of any information you transmit to TenantHero or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. We request you to do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and TenantHero, at all times. We are not responsible for the functionality, privacy, or security measures of any other organization.


International transfer

Your information may be transferred to, and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Netherlands and choose to provide information to us, please note that we transfer the information to The Netherlands. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.


Retention period

In accordance with the law, TenantHero does not retain data any longer than is required for attaining the purposes for which they were collected unless TenantHero is obliged to do so based on a legal provision.


Inspection and correction

If you wish to know which of your data TenantHero has recorded or if you wish to amend or remove data that you cannot amend via your account, please contact TenantHero.


Third-party applications, websites and services

We are not responsible for the practices employed by any applications, websites or services linked to or from our Service, including the information or content contained within them. Please remember that when you use a link to go from our Service to another application, website or service, our Privacy Policy does not apply to those third-party applications, websites or services. Your browsing and interaction on any third-party application, website or service, including those that have a link on our Services, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your User Content. If you are using a third-party app, website or service and you allow them to access your User Content you do so at your own risk.


Children’s privacy

Our Service does not address anyone under the age of 13 or 16 (“Children”), depending on the applicable EU privacy rules. The age threshold for obtaining parental consent varies between 13 and 16 years. We do not knowingly collect personally identifiable information from children under 13 or 16. If you are a parent or guardian and you are aware that your Children has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 or 16 without verification of parental consent, we take steps to remove that information from our servers.


Changes to this privacy policy

TenantHero may modify or update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


How to contact us


If you have any questions about this Privacy Policy of the Service, please send an email to